MOTU 828mk3 Hybrid Firewire Audio

MOTU 828mk3 Hybrid Firewire Audio

MOTU 828mk3 Hybrid Firewire Audio

This interface and the MOTU support system are erratic. The device icon in Audio MIDI Setup installs correctly the first time. Then, in a later session, it appears duplicated and numbered as #2, and the original icon is grayed out. This breaks the connections of all MIDI controllers connected to the original device. 

Throughout various permutations it became clear that this is a persistent problem, requiring reconfiguration of the MIDI setup each time the computer and interface are powered off and back on. Initially, MOTU was enthusiastic and assured me that I should forward any questions to them. However, after a few emails, they went silent.

 The official technical notes I entered into their support system remain unread (as of this writing). Tech support at MOTU has consistently stated that their products work correctly, and any issues are due to other factors. This may be true - in any event they do not necessarily work with the customer until the problem is resolved. I rate this product a two. It fails as a MIDI interface. It works adequately as a professional audio only interface. 


MOTU 828mk3 Hybrid Firewire Audio